Effective Date: 26-12-2024
Company Name: Jewella
Website: www.jewella.in

Please read these Terms and Conditions ("Terms") carefully before accessing or using the Jewella website ("Website"). By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. These Terms govern your use of the Website and any products purchased from Jewella. If you do not agree to these Terms, please refrain from using the Website.

1. General Information

• Jewella is an online retailer of fine jewelry. These Terms apply to all users of the Website, including without limitation users who are browsers, customers, and merchants.
• The products and services offered by Jewella are available only to individuals who can form legally binding contracts under Indian law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors, are not eligible to use the Website.
• By using this Website, you represent that you are at least 18 years of age or accessing under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Use of the Website

• You agree not to use the Website for any illegal or unauthorized purpose. You must not, in the use of the Website, violate any laws, including but not limited to the Information Technology Act, 2000, and its rules.
• You must not transmit any worms, viruses, or any code of a destructive nature.
• Any breach of these Terms will result in an immediate termination of your access to the Website without prior notice.

3. Intellectual Property Rights

• All content on the Website, including but not limited to text, images, logos, trademarks, product descriptions, and designs, are the property of Jewella and are protected under the Copyright Act, 1957, and the Trademarks Act, 1999.
• You may not copy, reproduce, republish, upload, post, or distribute any material from the Website without the prior written consent of Jewella.
• Unauthorized use of the Website and its content may give rise to a claim for damages and/or be a criminal offense.

4. Product Descriptions and Pricing

• Jewella strives to provide accurate and up-to-date information regarding its products, including descriptions, pricing, and availability. However, there may be errors or inaccuracies, and we do not guarantee that the product descriptions or other content on the Website are entirely accurate, complete, reliable, or error-free.
• Prices for products are subject to change without notice. In the event of a pricing error, Jewella reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.
• All prices listed on the Website are in Indian Rupees (INR) and are inclusive of GST, as applicable under Indian law.

5. Orders and Payment Terms

• By placing an order, you agree to pay the full amount for the products purchased, including any applicable shipping charges and taxes.
• Jewella accepts payments through secure payment gateways, including credit/debit cards, UPI, and net banking. Payments must be made in Indian Rupees (INR). Jewella does not store any payment details, and payment processing is handled by third-party payment processors in compliance with RBI guidelines.
• Once an order is placed, it cannot be canceled unless specifically allowed by Jewella in certain circumstances.

6. Shipping and Delivery

• Jewella ships products within India. Shipping charges may apply based on the delivery location and order size. The estimated delivery time is provided at the time of purchase but may vary due to unforeseen circumstances like courier delays or force majeure events.
• Ownership and risk of loss for the products transfer to you upon delivery. Jewella is not liable for any loss or damage after delivery.
• In case of incorrect shipping address or failure to accept the delivery, Jewella reserves the right to charge additional shipping costs for re-dispatching the order.

7. Returns, Refunds, and Exchange Policy

• Jewella accepts returns and exchanges within 7 days from the date of delivery, provided the item is in its original condition and packaging with all tags intact. Customized or personalized items are not eligible for return or exchange.
• To initiate a return or exchange, please contact our customer support at support@jewella.in. The cost of return shipping will be borne by the customer unless the product is defective or not as described.
• Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method and may take up to 10 business days to reflect in your account.

8. Product Warranty

• Jewella offers a limited warranty on its products for manufacturing defects only. This warranty is valid for 6 months from the date of purchase.
• The warranty does not cover damages caused by improper handling, accidents, exposure to harsh chemicals, or wear and tear. In case of warranty claims, please contact support@jewella.in with proof of purchase.

9. Limitation of Liability

• Jewella shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, goodwill, or data arising out of the use or inability to use the Website or products.
• In no case shall Jewella’s liability exceed the amount you paid for the products purchased on the Website.

10. Indemnification

• You agree to indemnify and hold Jewella, its officers, directors, employees, and affiliates harmless from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of the Website, breach of these Terms, or violation of any law or rights of a third party.

11. Privacy Policy

• Jewella respects your privacy and is committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your information. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Force Majeure

• Jewella shall not be liable for any delay or failure in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, fire, floods, labor strikes, pandemics, governmental actions, or disruptions in telecommunications or internet services.

13. Amendments to Terms

• Jewella reserves the right to modify or update these Terms at any time without prior notice. Changes will be effective upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms.

14. Governing Law and Jurisdiction

• These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Your City], India.

15. Grievance Redressal Mechanism

• In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
  Grievance Officer: [Insert Name]
  Email: grievance@jewella.in
  Phone: [Insert Phone Number]
  Office Address: [Insert Address]
• Any complaints or concerns regarding the use of the Website or breach of these Terms can be directed to the Grievance Officer.

16. Contact Us

• For any queries regarding these Terms and Conditions, please contact us at:
  Email: support@jewella.in
  Phone: [Insert Phone Number]
  Office Address: [Insert Address]

This version is more comprehensive and aligns with Indian laws and regulations such as the Indian Contract Act, 1872, IT Act, 2000, and relevant consumer protection laws. Feel free to modify placeholders and details to fit your business specifics.